Frequently Asked Questions
Clients are required to be in possession of a valid driving license for a period of at least one year. Driver’s minimum age limit is 21 years and maximum age limit is 65 years.
Copy of Passport with visa page.
Copy of your valid UAE driving license / Valid International License.
You can use any of the following payment methods to pay for your rental:
• Visa• Visa
• American Express
• Online Banking
Yes. Your deposit type, amount and method of payment will vary by agreement type.
Yes! You can reserve a rental car from Aleniaexotic Rentals, by contacting one of our sales representatives.
You can modify or cancel your existing reservation by contacting our customer care representative. Please note that any modification or cancellation by the customer will have to make within 48 hours minimum. For any cancellation or modification by the customer unless 48 hours additional, additional charges may impose.
Vehicles are rented on a daily (24-hour) basis. There is 1 hour (60 minutes) grace period for returns. After 1 hour, hourly car rate charges apply. After 3 hours late (180 minutes) late, full-day late charges apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges. Full-day late charges will apply for these items.
No! There is no other fees apply, unless customer wishes to add additional services (e.g. personal driver, urgent exchange, pick up, and other)
Aleniaexotic Rentals offers a wide range of vehicles of different categories according to your needs, clean and reviewed, with help desk 24 hours. Visit our Luxury cars page to view.
Yes. You may change rental car pick-up service location by contact our customer care representatives 3-6 hours in advance.
It depends on the situation. In case if your rental car is reserved by other customer, you can’t extend your rent of booked cars. However, you may exchange your rental car by any other available models. If you are exchanging within same range and category, rental charges will remain same. If you are exchanging within lower and higher range, rental rates will be adjusted accordingly. In case if same rental car will not be reserved, then you may extent rent by contacting our customer care representative or sales department.
Before you start driving, take a few moments to familiarize yourself with the vehicle’s equipment and operation, including heat and A/C, radio, lights, windshield wipers, spare tire, seat belts and door locks, and gas tank access. Getting distracted trying to figure out those things while driving can be dangerous. Don’t wait until the fuel warning light goes on to think about buying gas, especially if you don’t know how far it is between gas stations. In case if you have problems with our rental car, you may contact our Sales Department. If there are minor issues which can be fixed on the stop, we will send our operations team for assistance. If, in the unlikely event that your car malfunction, contact our sales department for assistance or car replacement. Do not leave your vehicle. Wait in the car for service or the police to arrive.
If you have an accident, do not leave the scene of the accident. Contact the police. If no one was hurt and vehicle damage is minor, drivers are recommended to move their vehicles to the side of the road to avoid blocking traffic. Otherwise, the vehicles should not be moved. Obtain the report from police and submit it to Aleniaexotic Rentals.